Ch. 16 – Interpersonal Communication Competence
The authors begin discussing the standards for assessing communication competence on page 506. Many standards seem to reflect good listening skills. A good listener will be involved in the conversation by offering many nonverbal cues (head nods, etc) which show the speaker that the listener is attentive. These same signals which indicate good listening also indicate conversational involvement.
Much like listening, communication competence can take a conscious effort to stay focused on what the speaker is saying. Being able to cognitively focus on a speaker will help you become more competent in their eyes. We shouldn't assume communication and competence is something we're born with; it's something we must continually work at.
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Hi, jdmINT.
I agree with you that a competent communicator needs to focus on what the speaker is saying, and they also have to be constantly involved in the conversation by presenting nonverbal or verbal cues, such as nodding and asking questions. I also believe that many jobs require this conversational involvement and listening skills. For example, I used to work at a gift shop. Only by using good listening skills and involving in the conversation, I could understand what requests or questions the customers have. Without being involved in the conversation, I would not be able to answer the customers’ questions or help them find what they want in the store. Furthermore, I believe that such skills are also important to my future career. I want to be a psychologist in the future. Without obtaining the effective listening skills and being competent in communication, I won’t be able to be a very good psychologist, and my clients will not appreciate it either.
- Ruby Chen
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